Terms and Conditions

Last Updated: 19/02/2025

Welcome to AJ Total Car Sourcing. These Terms and Conditions outline the rules and regulations for the use of our services. By engaging with our website and services, you accept these terms in full. If you do not agree with any part of these terms, please do not use our services.

1. About Us
AJ Total Car Sourcing is a car sourcing business operating in Wales. We assist clients in finding and acquiring vehicles based on their requirements. We are not FCA regulated and do not provide financial advice, brokerage services, or any form of regulated financial activities.

2. Services Provided
- We act as an intermediary to help source vehicles for our clients based on their specified criteria.
- We do not offer finance, insurance, warranties, or mechanical inspections.
- All vehicle purchases are made directly between the client and the seller, and we are not a party to any sale agreements.
- We do not own, hold, or stock vehicles at any time.
- We do not verify vehicle history, condition, or legal standing beyond publicly available information.

3. Client Responsibilities
- Clients must provide accurate, complete, and up-to-date information regarding their vehicle preferences, budget, and sourcing requirements.
- Clients are solely responsible for verifying vehicle details, legal ownership, history, mileage, mechanical condition, and any outstanding financial obligations before purchase.
- Any agreements, contracts, or disputes arising from a purchase made through our service are strictly between the client and the vehicle seller.
- Clients acknowledge that our role is limited to sourcing and that we do not make any guarantees regarding the availability, quality, or suitability of any vehicle.

4. Fees and Payment
- Our sourcing service fees will be agreed upon in writing before any work commences.
- A non-refundable deposit is required before we begin the sourcing process, unless otherwise stated in writing.
- Full payment of our sourcing fee is due upon completion of the service, regardless of whether the client proceeds with purchasing a vehicle.
- AJ Total Car Sourcing does not and will not handle or process any customer funds for vehicle purchases. All payments must be made directly between the customer and the dealership or private seller. We strictly act as an intermediary to source vehicles and are not involved in financial transactions.
- Failure to pay the agreed fees may result in legal action to recover outstanding balances.

5. No Warranty, Guarantee, or Liability
- AJ Total Car Sourcing does not offer any warranties, guarantees, or assurances on vehicles sourced.
- We are not responsible for any faults, defects, or mechanical failures of a vehicle after purchase.
- We are not liable for any financial loss, damages, fraudulent transactions, or disputes between the client and the vehicle seller.
- We do not guarantee that a sourced vehicle will meet the client’s expectations, nor do we take responsibility for any discrepancies between advertised and actual vehicle conditions.
- Clients agree that they engage with AJ Total Car Sourcing at their own risk and acknowledge the limitations of our service.

6. Cancellation and Refunds
- If a client wishes to cancel our services, they must do so in writing.
- Deposits are non-refundable, except where explicitly agreed in writing.
- If we are unable to source a suitable vehicle within an agreed timeframe, we may offer a partial refund at our discretion.
- Refunds will not be provided for dissatisfaction with a vehicle that has been sourced in accordance with the client’s stated requirements.
- Any cancellation after a vehicle has been sourced does not entitle the client to a refund of our sourcing fee.

7. Finance Referrals
- AJ Total Car Sourcing is not FCA regulated and does not provide financial advice or brokerage services.
- If a client requires vehicle financing, we may provide the contact details of an independent third-party finance broker.
- Any finance agreements are solely between the client and the finance provider, and AJ Total Car Sourcing bears no responsibility for any financial arrangements made.
- Clients are advised to conduct their own due diligence before entering into any finance agreements.

8. Third-Party Dealership Disclaimer
- We do not endorse or have control over dealership pricing, policies, or sales tactics.
- Any negotiations, contracts, or disputes with dealerships must be handled directly between the client and the dealership.
- AJ Total Car Sourcing is not responsible for any misrepresentations, misleading advertisements, or pricing discrepancies from third-party sellers.

9. Privacy Policy
- We collect and store client information solely for the purpose of providing our services.
- We do not share client data with third parties without consent, except where required by law.
- Clients acknowledge that we may use their contact details for service-related communications.
- For more details, please refer to our Privacy Policy.

10. Indemnification
- Clients agree to indemnify and hold AJ Total Car Sourcing harmless from any claims, damages, losses, liabilities, costs, or expenses arising from their use of our services.
- This includes but is not limited to legal disputes, financial losses, or vehicle-related issues encountered after purchase.

11. Limitation of Liability
- AJ Total Car Sourcing’s liability is strictly limited to the amount paid by the client for our sourcing service.
- We are not responsible for indirect, incidental, or consequential damages, including lost profits, loss of business opportunities, or reputational harm.

12. Force Majeure
- We are not liable for delays, failures, or inability to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, pandemics, or supply chain disruptions.

13. Right to Refuse Service
- We reserve the right to refuse service to any individual or business at our discretion, particularly in cases of abusive behaviour, suspected fraud, or non-compliance with these terms.

14. Marketing and Testimonials
- By engaging our services, clients agree that we may use their feedback and testimonials for marketing purposes, provided they give explicit consent.

15. Dispute Resolution
- In the event of a dispute, clients agree to attempt resolution through mediation before pursuing legal action.
- If mediation is unsuccessful, disputes shall be resolved through arbitration or in the courts of Wales and England.
- Any legal costs incurred by AJ Total Car Sourcing in defending a dispute may be recovered from the client where applicable.

16. Governing Law
- These terms are governed by the laws of Wales and England. Any disputes shall be subject to the exclusive jurisdiction of the courts in Wales.

17. Changes to Terms
- We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

18. Definitions
For the purpose of these Terms and Conditions:

"Client" refers to the individual or business engaging AJ Total Car Sourcing to source vehicles.

"Services" refers to the vehicle sourcing service provided by AJ Total Car Sourcing, as outlined in these Terms and Conditions.

"Vehicle" refers to any car, van, or other automobile sourced through our services.

"Sourcing" refers to the process of identifying, researching, and presenting vehicles that match the client’s stated requirements.

19. Intellectual Property
- All content, trademarks, logos, images, and material featured on the AJ Total Car Sourcing website are the intellectual property of AJ Total Car Sourcing or our licensors. The client agrees not to copy, reproduce, or otherwise use any content from our website or services without prior written consent from AJ Total Car Sourcing.

20. Online Payments and Security
- If you make a payment for our services online, payments are processed via third-party payment providers. AJ Total Car Sourcing uses reasonable commercial efforts to ensure secure transactions, but we are not responsible for any issues or breaches related to the third-party payment processor. Clients agree to comply with the terms and conditions of the relevant payment provider, which can be found on their website.

21. Accessibility and Website Use
- AJ Total Car Sourcing is committed to providing an accessible online experience. We aim to make our website and services accessible to all users, including individuals with disabilities. If you encounter any accessibility issues, please contact us, and we will make reasonable efforts to address your concerns.

22. Severability
- If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, the validity and enforceability of the remaining provisions shall not be affected, and the offending provision shall be modified or deleted to the extent necessary to make it enforceable.

23. Changes to Services and Fees
- AJ Total Car Sourcing reserves the right to modify or discontinue any of our services or change the fees for our services at any time. We will notify clients of any material changes to the services or fees through the contact information provided. Continued use of our services following such changes constitutes acceptance of the updated terms.

24. Client's Acknowledgement
- By engaging our services, the client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions. The client further agrees that any engagement with AJ Total Car Sourcing is subject to these terms, and no separate agreement is required unless explicitly stated in writing.

For any questions regarding these Terms and Conditions, please contact us at: help@ajtotalsourcing.co.uk